Operational Model Excellence Expert

Operational Model Excellence Expert – Swiss Re

Join our innovative team as an Operational Model Excellence Expert and drive transformative process improvements in the commercial insurance sector. In this role, you'll leverage your expertise in operational efficiency and project management to optimize workflows, implement best practices, and deliver measurable business value while enhancing our client experience.

As an OMEX Expert, you’ll be at the forefront of strategic initiatives that transform how we deliver commercial insurance solutions. You’ll analyze current processes, identify improvement opportunities, and lead the implementation of optimized workflows that enhance efficiency, quality, and customer satisfaction across our organization. You will define strategies across the four key pillars of people, process, systems, and data to provide comprehensive solutions that address strategic business issues.

Identifying how Artificial Intelligence can transform our current operations will be a critical part of your role.

• Lead process transformation initiatives from assessment through implementation, ensuring alignment with business objectives and stakeholder expectations in the general and specialty property insurance space.
• Conduct comprehensive process analyses to identify inefficiencies, bottlenecks, and improvement opportunities across commercial insurance operations, with particular focus on property insurance workflows.
• Develop and implement standardized operating procedures and best practices to enhance operational efficiency in underwriting, policy administration, and claims management for property insurance.
• Apply Lean and Six Sigma methodologies to eliminate waste and reduce variation in key business processes, tailoring approaches to address the unique challenges of general and specialty property insurance.
• Manage improvement projects using structured project‑management approaches to ensure timely and successful delivery of initiatives that enhance property insurance operations.
• Facilitate cross‑functional collaboration to design and implement process improvements that span multiple departments, including underwriting, claims, risk engineering, and client services.
• Create and monitor KPIs to measure process performance and quantify the impact of improvement initiatives on key metrics such as cycle time, loss ratios, and customer satisfaction.
• Lead change management efforts to ensure successful adoption of new processes and workflows across the organization, particularly in teams handling complex property risks.
• Provide expertise and coaching to business teams on operational model excellence principles and methodologies, contextualized for property insurance applications.
• Identify opportunities for digitalization and automation in property insurance workflows to reduce manual effort and enhance data accuracy.
• Analyze market trends and competitive practices to incorporate industry best practices into operational improvement initiatives.
• Partner with IT teams to design and implement technology solutions that support enhanced property insurance operations.

You’re a process‑oriented professional with exceptional analytical abilities and a passion for continuous improvement. Your strong project‑management and communication skills enable you to lead cross‑functional initiatives and drive meaningful changes. You thrive in dynamic environments where you can apply your problem‑solving expertise to optimize operations and deliver tangible business results in the commercial insurance space. You have deep understanding of general and specialty property insurance, and can translate technical insurance concepts into practical operational improvements that enhance customer experience and business performance.

• Bachelor’s degree in Business, Operations Management, Insurance, or related fields.
• Minimum 8 years of experience in operational model excellence, process improvement, or similar roles, with at least 3 years specifically in commercial insurance focusing on general and specialty property.
• Understanding of general and/or specialty property insurance…