Insurance Client Support Lead

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents.

Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo.

Over the past six years, leading property management companies in the US, UK, Nordics, Germany, Spain, Portugal, Italy, and Mexico have joined forces to form Odevo. In that time, our revenues have grown 60-fold, establishing us as one of the largest and fastest‑growing international players in the industry. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time‑consuming everyday tasks so people can spend more time on things that they really enjoy.

We are now a 10 000 employee company with a start‑up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.

Client Support Lead

Location: UK – Primarily remote with occasional office meetings (London)
Contract: Permanent, Full-time (Mon–Fri, 09:00–17:30)
Salary: Competitive and tailored to your experience

Alexander Bonhill is a UK property insurance broker specialising in comprehensive insurance solutions for residential property managing agents. As part of the Odevo group, we are driving digital transformation in the property management sector. Our mission is to simplify living for families and individuals by providing efficient, attractive, and reliable property management services.

We pride ourselves on combining technical expertise with exceptional client service, supporting our partners to protect what matters most – people’s homes.

As Client Support Lead
, you will play a pivotal role in enhancing client relationships and supporting our Account Directors in delivering outstanding service to residential property managing agents. You will lead a team of Insurance Technicians, ensuring high‑quality client support, effective team performance, and overall service excellence.

Reporting to senior leadership, you will act as a key resource for both clients and internal colleagues, driving satisfaction, retention, and operational efficiency across the business.

Leadership

• Mentor and motivate a team of Insurance Technicians, fostering a collaborative and high‑performing culture.

• Provide ongoing training and development to enhance team skills and knowledge of property insurance products.

• Set performance goals with Account Directors, monitor progress, and provide feedback to ensure team objectives are met.

Client Relationship Management

• Oversee day‑to‑day management of client relationships, ensuring prompt and effective communication.

• Develop strategies to improve client satisfaction, loyalty, and…