Associate Director, Asset Services; CRE

Associate Director, Asset Services (CRE)

Responsible for managing one or more national or local accounts, including providing a timely, consistent, and accurate flow of information required to operate the portfolio in order to meet the client’s and company objectives. Act as a point of contact for integrating the service platform for the client, and ensure that accounting practices are sound and consistently applied. Provide the general and financial information required for other members of the management team to make informed decisions and carry out their operating responsibilities.

• Provide leadership for markets which are geographically or functionally distinct and demonstrate ability to implement business unit strategy.
• Develop and maintain both a communication style and relationship that fits the client’s preferred style.
• Demonstrate proactive customer service regarding all aspects of account management.
• Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations.
• Regularly associate with tenants to ensure their reasonable satisfaction with building operations. Interact with tenants along with the Property Manager on problems that may occur.
• Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements, and in accordance with instruction received from the client. Preparation responsibility primarily relates to financial information and adherence to leasing guidelines.
• Participate in the preparation of annual budgets and any revisions thereto and also oversee operating compliances with budget approved by clients.
• Ensure completion of property tax administration and supervise services rendered by property tax consultant.
• Ensure administration of property and liability insurance requirements.
• Ensure compliance with the purchase order system, contracts, policies and procedures, and accounting requirements established by clients.
• Oversee the billing process, including payment of invoices and disbursement of funds. Monitor cash flow and/or cash requirements with the Property Manager to assure efficient use of cash.
• Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identification of any re-billable cost, proper accounting for inventories, purchasing procedures, and any special accounting problems.
• Maintain desired internal financial benchmarks for each asset with the portfolio as defined by the Director and Asset Manager. This includes occupancy levels, income levels, delinquency percentage, IRR and cash flow.
• Coordinate construction projects with Construction Manager and Property Manager and approve construction contract documents and final invoices.
• Effectively staff and develop bench strength and succession planning – positioning for new business.
• Regularly inspect properties with staff.
• Conduct annual performance evaluations and career path discussions. Oversee and ensure that all property management and maintenance staff receive an annual performance evaluation.
• Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions and training and career development.

• Business and Financial Acumen
• Leadership Skills
• Communication Proficiency (oral/written)
• Customer/Client Focus (internal/external)
• Time Management Skills

• Bachelor’s Degree in Business or related discipline

• 8+ years of real estate property management or related experience
• 5+ years of supervisory experience
• CPM and/or RPA comparable experience in a senior leadership role

• Real Estate License
• Industry designations and active participation/leadership in external charitable and local and national industry related organizations
• Ability to monitor and anticipate trends and changes within the industry
• Advanced knowledge of Microsoft Office Suite
• Demonstrate initiative through taking on additional assignments and responsibilities
• Demonstrate advanced problem solving and ability…