Dispatch Supervisor - Energy Systems

Our client is looking for a Dispatch Operations Manager to oversee their scheduling functions and coordinate field technicians throughout the service territory. This position plays a vital role in ensuring smooth routing, timely communication, and effective resource allocation across regional operations.

The right candidate will demonstrate proven leadership abilities, hands‑on experience in dispatch environments, and familiarity with the oil and gas industry.

• Partner with operations, sales, and customer service departments to prioritize assignments based on contract requirements and client expectations
• Coordinate on‑call schedules and manage after‑hours dispatch responsibilities
• Act as the main point of contact for resolving scheduling disputes, client issues, and time‑sensitive service needs
• Review dispatch performance data and KPIs to uncover process enhancement opportunities
• Supervise, coach, and grow a dispatch team accountable for technician scheduling and route planning
• Uphold adherence to organizational safety standards and regulatory requirements
• Monitor work order status and technician capacity through workforce management and dispatch platforms
• Support recruitment efforts, conduct performance reviews, and handle disciplinary matters for dispatch personnel
• Manage routine maintenance calls, project assignments, and emergency requests while maximizing route efficiency and turnaround times
• Keep detailed records of service calls, technician schedules, and job completion updates

• Dedication to customer satisfaction with a service‑first approach
• Proficiency with scheduling software, documentation systems, and communication platforms
• Demonstrated success in leading, coaching, and developing team members
• Strong verbal and written communication abilities
• Capacity to juggle competing demands in a dynamic, high‑volume setting
• Solid organizational capabilities and analytical thinking
• Effective leadership and interpersonal skills with aptitude for motivating and mentoring staff

• Prior supervisory or management experience
• Knowledge of client KPIs and service delivery benchmarks
• Experience in service operations, facilities management, utilities, logistics, or technical field settings
• Track record of managing or dispatching field service personnel

• Salary Range: $70,000 – $75,000 annually, commensurate with experience

• Medical, dental, and vision insurance

• Paid time off (PTO)

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,…