Operations Manager

$65,000 - $100,000/yr

Regular/ Permanent

Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community establishing and maintaining relationships with key individuals or groups in the community representing the company tovarious external organizations and championing company sponsored programs events and sustainability efforts to associates customers and thelocal community

Ensures compliance with company policies and procedures by holding hourly associates accountable analyzing and interpreting reports implementing and monitoring asset protection and safety controls maintaining quality assurance standards overseeing safety and operational reviews developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives

Provides supervision and development opportunities for hourly associates in assigned area by hiring training mentoring and actively listening to associates assigning duties evaluating performance and providing recognition setting clear expectations communicating expectations consistently and effectively promoting a belonging mindset in the workplace and providing tour to teach feedback to ensure business goals are achieved

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives ensuring customer needs complaints and