Operations Manager

The Operations Manager will serve as a point of contact between donors, drivers, and partner organizations. This position ensures that every donation gets picked up, delivered, and documented accurately. This role focuses on creating and maintaining efficient systems that allow our team and independent contractor (IC) drivers to operate seamlessly. With a dedicated programs team, the Operations Manager will optimize routes, eliminate bottlenecks, and implement best practices across all logistics processes.

$55,000-$65,000/year based on experience

Workday &

Location:

Full time - 80% remote with 20% occasional in-person meetings, Hybrid, Kansas City Area

Food Connect is a nonprofit organization dedicated to bridging the gaps in our food system to build healthier communities. We are passionate about leveraging technology and existing community efforts to bring about a more thoughtful, sustainable, and connected food system. There are amazing initiatives happening all over the world, but so much momentum is lost when there is no easy way to connect and collaborate in real time.

We are building solutions to help lower the barriers to collaboration and increase efficiencies in food distribution and collaboration to drive better health outcomes for communities and individuals.

Awareness – You communicate clearly, even in complexity
Courage – You own your voice and take initiative
Passion – You believe in the mission and the message
Curiosity – You ask the right questions to drive clarity
Integrity – You deliver what you say you will

Food Connect bridges the gaps in our food system through innovative technology and focused collaboration to build impactful, sustainable hunger relief solutions. We are committed to reducing food insecurity and improving food equity in real-time and working hand in hand with existing community organizations.

Food Connect envisions a world where our food ecosystem thrives on real time, open-network collaboration and scalable distribution services to enable equitable access to healthy food resources.

• Logistics Coordination & Dispatch
  • Oversee all operations of the logistics department, ensuring streamlined workflows and smooth execution of day-to-day deliveries.
  • Monitor Food Connect’s logistics platform in real-time for new donation requests and open routes.
  • Contact food donors to confirm pickup details, including quantity, perishability, and location.
  • Assign and communicate pickup tasks to available drivers.
  • Monitor deliveries and programs team to ensure smooth execution for assigned programs.
  • Ensure compliance with local, state, and federal regulations, including food safety standards and transportation requirements.
• Coverage Management
  • Oversee the network of IC drivers to ensure the highest quality of delivery services, implementing accountability measures for food safety and customer satisfaction.
  • Handle coverage for programs team and driver pool to maintain smooth operations.
  • Help onboard new driver partners in collaboration with programs team.
  • Provide real-time feedback and coordinate with the Director of Operations to troubleshoot and resolve issues.
• Donor & Partner Communication
  • Confirm delivery logistics with recipient organizations to ensure availability and readiness.
  • Communicate clearly and respectfully with all stakeholders, providing real-time updates as needed.
  • Participate in video meetings with external stakeholders to coordinate activities and improve service delivery. Additional tasks as assigned.
• Platform Accuracy & Data Entry
  • Ensure accurate and timely documentation of all food pickups, drop-offs, and issues.
  • Flag and troubleshoot missed or delayed pickups with urgency.
  • Maintain clean, consistent records in our system to support reporting and funder requirements.
  • Identify and resolve operational inefficiencies and bottlenecks to improve department-wide productivity.

• Experience:
  • 3+ years of experience in operations management, with proven success in streamlining processes and driving efficiencies.
  • Strong organizational, problem-solving, and strategic thinking skills.
  • Experience in managing and…