Quality Assurance Specialist

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Americo is seeking a full-time Quality Assurance Specialist to join our team. This position handles the quality review for Operations associates, including new and tenured team members. This role also reviews general workflow and procedures for the department, making necessary updates and working with leadership to calibrate expectations. Additionally, the role involves participating in the training of new hires.

• Updating quality guidelines in cadence with release notes
• Assisting with projects, testing, and reviewing department procedures
• Communicating potential workflow issues to management and suggesting process improvements
• Training and coaching associates on new processes
• Performing quality reviews of associate work, including peer reviews

• Efficient management of workload, goals, and objectives
• Exceptional attention to detail, with a focus on error elimination and process improvement
• Enjoyment of continuous learning and self-development opportunities
• High level of accountability and respect within the team
• Monitoring project status and details, holding project owners accountable
• Innovative and creative thinking
• 4-year degree or equivalent relevant experience

* Please note that this is not a technical quality testing role.*

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Quality Assurance