Customer Service Representative; NE

DP World is growing, and we need motivated and reliable Supplier Compliance Specialists-Lead in Kansas City, MO! The ideal candidate is fast learning, quick thinking and reliable. When you join our team, you will have the opportunity to participate in training for the necessary skills and experiences that will change your career!

• Free snacks and drinks.
• Competitive medical, dental, vision and 401K benefits.
• Career growth – opportunity doesn’t stop once you are in the door.
• Competitive vacation and PTO plans.
• Safe workplace, team environment, and management who cares!

• Document installation progress and update asset management systems.
• Coordinate efficient operation of the department and ensure procedures are documented and followed.
• Assist with monitoring daily KPI’s, Quality Metrics, & productivity administration is completed accurately and on time.
• Liaison with all operational departments to ensure smooth workflow & maximum synergy.
• Follow detailed deployment instructions, technical diagrams, and build sheets.
• Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
• Assist with planning and participating in the warehouse operations and activities.
• Responsible for assisting with training, development, and execution of supplier and customer policies and procedures.
• Administer all reports and documentation relative to assigned processes.
• Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP.
• Assist with research and reconcile any exception inventory discrepancies.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart.
• Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures.
• Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and.
• Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing.
• Constructively observe processes and procedures to provide feedback.
• Other duties as assigned to the supplier compliance team.

• High school diploma required; knowledge of quality standards (ISO
  9001, 14001, 45001) a plus.
• Strong verbal and written communication, analytical, and organizational skills.

• 3-5 years’ experience in a B2B service-related position.
• 2-3 years’ Quality Assurance.
• Experience as an Auditor in a Logistics and/or Manufacturing environment.
• Experience working within a Data Center.

• Conform to the processes and requirements of our integrated management system.
• Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.

• Work to be compliant with the company environmental, health and safety standards and rules.

• 1A:
  Monday – Thursday, 6:00 AM – 4:30 PM
• 2B:
  Thursday – Sunday, 3:30 PM – 2:00 AM
• 3A:
  Monday – Thursday, 10:30 PM – 8:00 AM

These shift schedules are subject to change depending on the customer’s workload.

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
• Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
• Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they…