AI-Driven Consumer Insights & Research Operations Lead
Listed on 2026-10-11
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Research/Development
AI Business & Operations, Research Analyst, Market Research, Data Scientist
H&R Block is seeking a Consumer Insights Researcher to lead Research Operations and Voice of Customer initiatives. You will improve research processes, manage tools, and implement AI-enabled agents to drive efficiency.
You will also shape consumer trends analyses to inform senior leadership decisions and oversee both qualitative and quantitative projects. Ideal candidates have 2+ years in insights or market research, strong project management, and experience synthesizing data across sources.
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This posting is for the AI-Driven Consumer Insights & Research Operations Lead role at H&R Block, based in Kansas City, MO, United States.
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