Deputy Store Manager

Partnering with the Store Manager, the Deputy Store Manager is responsible for developing & coaching the Sales team, ensuring seamless floor management, fostering a client-centric mindset and infusing the brand's culture and values.

• Manage the boutique in order to achieve sales objectives and KPI’s.
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
• Address client concerns/disputes/complains assuring the client satisfaction is restored.
• In absence of the Store Manager be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
• When the Head of back office is not present, be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s.
• Guarantee the correct application of company norms and procedures (discount etc..).
• Supervise After Sales Service request providing excellent service.
• Organize and implement store rotations, shifts and holidays.
• Capture and maximize every occasion (trainings, events, sales etc..) to coach and support the sales team in order to ensure that each of them is able to provide a unique and memorable shopping experience.
• Other duties as required by the job scope or required by superiors at all levels.

• At least of 6-8 years of Store/Retail Operations, experience is required, with at least 3 years in relevant role.
• Hand-on retail operations background
• Experience in leading a team, at least 5 years in people leadership capacity
• Bachelor’s degree in business administration or marketing major preferred

• Managing Director/ Retail Director
• Marketing and Communications
• Finance and HR
• Training
• Merchandising and VM and
• Contractors and vendors
• Clients and VVIPS
• Mall management

• Possess business acumen and strategic in retail approach
• Leadership and people driven
• Understand luxury industry
• Knowledge of watches and jeweler and strong selling skills
• Understand retail operations process and procedures/ guidelines
• High sense of integrity
• Able to handle multiple stakeholders and mall management/ developer
• Fluent in Tagalog and English. Chinese/Korean/Japanese or any second foreign language is a plus.

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.