Sales Associate III

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Join to apply for the Sales Associate III role at Coach

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The Sales Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a lasting impression.

• Understand organizational objectives and make decisions that align with Company priorities.
• Take ownership and commit to delivering results, remaining actively aware of personal and store metrics; create personal sales and clienteling strategies in partnership with management.
• Develop short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Take ownership of personal survey results and create plans to improve and overcome areas of opportunity.
• Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations at all times.
• Adapt to changes in the local market with potential impact on business performance and support execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships.
• Create positive impressions with customers by bringing the best self to work and adhering to Coach’s Guide to Style.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provide in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicate current pricing and promotional strategy to customers.
• Discuss product features and build the sale by leveraging cross‑selling skills.
• Cross‑sell and encourage beneficial product add‑ons that relate to the customer’s shopping needs.
• Show sensitivity to customer needs and tailor approach by reading cues.
• Attend to the unique and individual shopping needs of each customer.
• Work with multiple customers simultaneously, breaking away as appropriate.
• Follow up with customers consistently and genuinely to influence or close the sale.
• Flex personal selling techniques to contribute to overall store financial results.
• Build lasting and loyal relationships with customers.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Create enthusiasm and positivity for a shared vision and mission.
• Promote and endorse a team selling environment.
• Foster an environment of teamwork, trust and collaboration with internal and external customers.
• Remain solution‑oriented, adaptable and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.
• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures, including POS, Operations and Asset Protection.
• Replenish inventory on sales floor as needed and support Store Inventory Process by processing shipment, stocking shelves and replenishing sales floor.
• Support cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions: purchase, return, exchange, found order, etc.
• Effectively prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive For Results – consistently one of the top performers and consistently pushes self and others for results.
• Customer Focus – dedicated to meeting expectations of internal and external customers and establishing effective relationships.
• Creativity – generates new and unique ideas and…