Account Manager

Overview

This position is responsible for prospecting, building relationships, growing new and existing business, and supporting company revenue targets. The role requires research and understanding of the customer needs, positively working with cross-functional teams, and an advocate for the company culture and direction. Domestic travel is required.

• Fulltime
• Travel – 0-10%

Develop and sustain solid relationships with key existing and potential customers. Understand customer needs and prepare customized solutions. Grow and develop existing and potential customers. Research and call potential customers for information regarding their business and possible areas that match our product/service offerings. Act as a point of contact to address and resolve customer complaints. Work closely with customers to obtain product specs and images.

Prepare and send customers quotes and sales orders in Net Suite. Work with customers on sales forecasts. Design and develop sales presentations for customers including business reviews. Visit customers to assess trends, competition, recommendations, and product performance. Continued education for all retail accounts. Work with cross functional teams on process improvements. Support company culture and vision.

• Proven track record in sales and/or customer service with a minimum of 5 years’ experience
• Experience with Net Suite a plus
• Existing network into customer base within the retail fixture industry
• Ability to close deals and strong business acumen and sales driven personality
• Excellent relationship building, communication, and interpersonal skills
• Ability to handle multiple customer accounts
• Strong understanding of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Action, detail-oriented, and solution-oriented
• Strong negotiation and leadership skills
• Ability to work independently and within a team environment

• Develop and sustain solid relationships with key existing and potential customers
• Understand customer needs and prepare customized solutions
• Grow and develop existing and potential customers
• Research and call potential customers for information regarding their business and possible areas that match our product/service offerings
• Act as a point of contact to address and resolve customer complaints
• Work closely with customers to obtain product specs and images
• Prepare and sends customers quotes and sales orders in Net Suite
• Work with customers on sales forecasts
• Design and develop sales presentations for customers including business reviews
• Visit customers to access trends, competition, recommendations, and product performance
• Continued education for all retail accounts
• Work with cross functional teams on process improvements
• Support company culture and vision

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail