Associate Portfolio Executive

Associate Portfolio Executive - Starting January

Join us as an Associate Portfolio Executive and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you'll drive positive customer experiences while expanding your business portfolio. Upon completion of the training track you will move into a Portfolio Executive role. This premier opportunity offers abundant resources and development support, making it an ideal path for a long and successful career in this industry.

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rate.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions while managing conflict diplomatically.
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues.
• Reconnect with dormant customers, fostering relationships and stimulating demand.
• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits.
• Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customers.

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute various customer‑facing operational tasks like quoting, load building, shipment activation, and handling order‑level service escalations.

• Adopt and apply new tools, technology, and processes to improve overall workflow.
• Utilize data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand‑ups to foster communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.
• Assist in the development of any SOPs required to manage customers' business effectively.

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external.
• Ability to travel up to 10%.

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

$19.23 - $38.47

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from…