Sales Manager

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A hotel Sales Manager assists clients in booking hotel meetings and event spaces, supporting the efforts of the team within the sales department as well as providing services directly to the client. The manager also works with various hotel departments, as well as with outside vendors, to ensure that events and meetings run smoothly.

• Approaches all encounters with guests and associates in an attentive friendly, courteous and service-oriented manner.
• Maintains regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
• Possible weekends and Holidays based on business demands.
• Maintains Sales files in an organized fashion and as per specified standards.
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
• Process sales contracts, BEO’s, correspondence, reports from direct mail pieces, etc. as needed by the sales team.
• Maintains lead log and lead statistics to be used for strategic outbound sales.
• Maintains Sales system (i.e. Delphi Sales Pro etc.) docs and ensures consistent accuracy and working properly.
• Assists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
• Maintains timely and effective paper flow and communication within the department and to other departments.
• Maintains flow of sales contracts through proper distribution to the client team and to appropriate dept. head.
• Quotes prices for meeting inquiries and works with respective Sales leadership at the property to handle small groups of less than 10 rooms and small meetings of less than 10 people.
• Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
• Distributes BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meetings and groups.
• Assists guests and clients with small changes requests, etc. and completes needed paperwork for the Manager.
• Conducts site inspections for the department as needed.
• Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
• Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintains in files.
• Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral supplies and promotional items.
• Calls clients for guarantee numbers for functions 72 hours prior, creates/closing house accounts and completing AV orders.
• Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
• Attends Sales Meetings and takes minutes, types and distributes accordingly.
• Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by the entire management staff.
• Any other duties as assigned by Director of Sales specific to respective property.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industry: Investment Management