Strategic Account Manager - Cybersecurity

Overview

Depth Security, an Offensive Security Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Strategic Account Manager.

The Strategic Account Manager (SAM) is the primary relationship liaison between Depth Security and Depth Security’s client base. The SAM is responsible for the development of business relationships with new and existing Depth Security clients. They provide ongoing relationship management and educate clients on Depth Security’s service offering and capabilities.

The SAM must always engage clients in accordance with Depth Security core values. The SAM works closely with the project management team to ensure each client’s individual needs are being adequately and consistently addressed.

• Contact clients to review their business needs and ensure customer loyalty
• Takes ownership of customer issues and drives to resolution
• Accumulate new clients
  • Pitch and educate clients on offensive security service offerings
• Qualify prospects
• Identify opportunities to increase customer profitability and drive company revenue
  • Customer service and retention of existing clients
• Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives
• Renew existing subscriptions
  • Negotiate contracts
• Manage CRM and forecast revenue
• Overall responsibility for client communication
• Is viewed by client as an IT resource and business partner
• Attend and participate in industry events
• Client Satisfaction Educate clients on Depth Security’s service offerings
• Use all available resources to reach out to current clients to generate additional revenue
• Present and review proposals with clients
• Effectively communicate and interact with Depth Security team members

• BA or BS degree or equivalent combination of relevant education and experience
• Minimum of 5 years of work experience in account management (technology consulting preferred).

• The ability to effectively communicate complex technical issues to a wide audience, including those with limited or no technical knowledge.
• Ability to multi-task and manage multiple priorities
  • Exceptional organizational and time management skills
• Strong business development, negotiation, and influencing skills
• Discover new project revenue from within managed services clients
• Solid commitment to sales and customer service with good initiative and follow-through
• Must be able to learn new concepts, applications, and technologies quickly
• Must be able to conduct calls and face to face meetings with customers daily
• Must be detail oriented and have strong planning skills
  • Must be self-motivated and comfortable working with little to no direction
• Must have excellent interpersonal communication skills
• Excellent written, verbal, and formal presentation skills
• Strong understanding of offensive services and the ability to communicate benefits to potential clients and existing clients
• Confidence in showing ROI and business value in negotiations and communications with business and procurement stakeholders.
• A history of successful territory development and quota achievement.
• Value-focused growth mindset. Treat every touchpoint as a chance to create a positive experience for the customer and your team.
• Ability to develop and execute strategic account plans for each customer that identifies key stakeholder objectives, deliverables, and timelines to expand influence and revenue across the customer’s enterprise

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

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