Commercial Lines Account Manager

Overview

Assured Partners is a leading insurance brokerage that delivers tailored solutions and forward‑thinking risk‑management strategies. As part of the Gallagher family, you will join a team that provides proactive risk‑management consulting, innovative solutions, and an unmatched level of client service. The Kansas City, MO office is hiring a Personal Lines Account Manager to support our Personal Lines department and deliver exceptional risk‑management solutions to our growing client base.

You will partner with our sales team to facilitate day‑to‑day management of current clients’ insurance programs, helping the world prepare for the unexpected.

• Client Support
  • Maintain accurate client information and address intermediate‑level inquiries while delivering exceptional customer care.
  • Assist in the development of strong business relationships with appropriate carrier personnel to recognize and satisfy carrier goals.
• Account Management
  • Maintain files with proper records and follow company procedures to achieve positive audit results.
  • Ensure accuracy of account information for new and renewal policies in accordance with client, process change requests and endorsement checking, and accurately transacting agency bill policies.
  • Review all accounts receivable and policy cancellation notices according to agency procedures.
  • Monitor renewal premium increases for remarketing based on the agency’s retention strategies.
  • Secure documentation needed to be retained by the agency, including signed applications and replacement cost estimates.
• Insurance Expertise
  • Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; review quotes for gaps and assist with carrier inquiries.
  • Attend training and seek self‑directed learning to continue industry education.
• Other duties as assigned

Required:

Bachelor’s degree with 0+ years of client service and/or claims management experience – OR – High School degree/GED with 3+ years of client service and/or claims management experience. P&C License. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors:
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. On top of a competitive salary, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

Gallagher embraces the diverse identities, experiences and talents of our employees, allowing us to better serve our clients and communities. We are committed to equal employment opportunity and prohibit discrimination on the basis of any protected characteristic. We make reasonable accommodations for qualified individuals with disabilities unless it would impose undue hardship.

Not Applicable

Full‑time

Sales and Business Development – Insurance