Product Manager - Tools & Safety

Overview

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in Kansas City, MO
. This role will cover KS, MO, IA and eastern NE.

Final date to receive applications: February 6, 2026 or Posted Until Filled. Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

The Product Manager supports the day-to-day operations of account managers, customer service representatives, and customers by providing product, application, and technical support. This role partners with sales and marketing teams to drive sales growth, support product strategy, and ensure exceptional customer experience. The Product Manager regularly calls on customer accounts, conducts joint sales calls, provides field and application support, delivers training, and responds to customer inquiries.

The position collaborates with vendors, evaluates new products, and supports inventory, pricing, and product lifecycle activities for assigned product categories.

Essential Functions

• Partners with sales and marketing teams to meet or exceed sales and gross profit objectives.
• Calls on customer accounts and conducts joint sales calls with Account Managers to secure orders and provide field, application, and/or product support as needed.
• Provides timely follow-up on customer inquiries, quotations, technical questions, and product requests.
• Maintains continuous interaction with customers’ tool and safety personnel, contractors and consultants.
• Provides specialized product knowledge and support for branches, sales teams, and customers.
• Participates in the marketing, planning, and sale of assigned product lines, including executing product strategies and supporting promotional efforts.
• Provides input to sales, pricing, and purchasing teams on customer needs, market trends, product evaluations, inventory levels, and competitive positioning.
• Evaluates new products and makes recommendations regarding stocking levels, substitutions, and product lifecycle decisions.
• Leads customer and employee training on new and existing product lines and associated applications.
• Serves as liaison with manufacturing agents and vendors on product planning, technical support, new product launches, and training.
• Operates and maintains a company demo pickup truck to support customer demonstrations, sales calls, and field activities.
• Evaluates and maintains demo equipment and recommends new tool and safety additions or improvements.

Non-essential Functions

• Inputs cost savings documentation (TCCM) relevant to assigned customer base.
• Assists with product updates, new product launches, and related communication to branches and customers.
• Attends sales meetings, trade shows, industry events, and training programs as needed.
• Performs other duties as assigned by supervisor or designate.

• Bachelor’s degree or equivalent technical training/experience required.
• 4+ years of prior experience in customer service, sales, marketing, or product support.
• Valid driver’s license required.
• Product knowledge related to tool and safety.
• Strong analytical, communication, and customer service skills.
• Proficiency with PC applications, including Microsoft Office, internet, email, and SAP or similar ERP systems preferred.

• Strong interpersonal, written, and verbal communication skills.
• Ability to effectively plan, organize, and deliver customer-focused solutions.
• Proven ability to provide responsive, accurate, and high-quality service.
• Strong attention to detail, time management, and follow-through.

Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33%, Frequently 34 - 66%, Continuously 67 - 100%

• Lift from Waist:
  • Less than 10 lbs.
    
    - Not at all
  • 10 to 25 lbs.
    
    - Not at all
  • 26 to 50 lbs.
    
    - Not at all
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all
• Lift from Floor:
  • Less than 10 lbs.
    
    - Frequently
  • 10…