Guest Services Officer, Security Command Center; Night Shift

Guest Services Officer, Security Command Center (Night Shift)

Nelson-Atkins Museum of Art
Kansas City, MO

What You’ll Do

• Monitor activity throughout the museum grounds and facilities; respond to alarms and emergencies; assist with facility safety and operations.
• Surveillance & Monitoring:
  Operate security systems in the Command Center and monitor building activity via security cameras and HVAC systems.
• Patrols & Safety Checks:
  Conduct full museum walkthroughs (including stairs and ladders); check equipment and alarms; respond to alerts.
• Visitor & Staff Assistance:
  Escort staff to their vehicles after hours upon request.
• Phone & Radio Communication:
  Answer and transfer phone calls; maintain communication with emergency personnel and museum staff.
• Incident Response:
  Respond quickly and calmly to emergencies; initiate evacuations if necessary; complete incident documentation.

What We’re Looking For

• High school diploma or GED required.
• Valid driver’s license and ability to obtain a city security license.
• Prior experience in night security or central monitoring preferred.
• CPR and first aid training a plus.

Core Competencies

• Ability to remain alert and focused during overnight shifts.
• Strong communication and judgment skills.
• Ability to interact respectfully with the public and museum staff.
• Must be able to climb stairs/ladders, lift up to 30 lbs, and navigate large buildings.
• Basic computer and typing proficiency.
• Maintains confidentiality regarding museum operations and security protocols.

Schedule

• Friday: 4:00 PM – 2:00 AM
• Saturday: 4:00 PM – 2:00 AM
• Sunday: 8:00 PM – 6:00 AM
• Monday: 8:00 PM – 6:00 AM

Compensation & Benefits

Hourly Rate: $16.24 per hour
This is a part-time, non-exempt position. Standard museum benefits do not apply.

Equal Opportunity Employer

The Nelson‑Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or genetic information. For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department. The Nelson‑Atkins Museum of Art conducts pre‑employment background checks as part of our selection process.