Lottery Field Service Technician

Join to apply for the Lottery Field Service Technician I role at Brightstar Lottery
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Location:

MI Statewide, MI, US | Requisition

Brightstar is an innovative, forward‑thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure‑play global lottery company, our best‑in‑class lottery operations, retail and digital solutions, and award‑winning lottery games enable our customers to fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well‑established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.

Brightstar has approximately 6,000 employees. For more information, please visit

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro‑rated basis according to their start date)
• 3 weeks of paid vacation (accrued) per year, prorated first year
• Accrued sick time
• 401(k) with employer match and 100% vested on day one
• Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability

• High school degree or GED equivalent required.
• 2–3 years of experience in a customer service‑related position.
• 2–3 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Must be able to drive a 20ft box truck on occasion; CDL license NOT required.
• Physical Requirements:
  
  Must be able to climb a ladder, lift and carry equipment weighing up to 50 pounds for a significant distance, lift equipment up to 800 pounds with assistance, sit and drive for prolonged periods, demonstrate dexterity with tools and working with moving parts and electrical current, work at heights (rooftop) for installation, work in close quarters, and/or be exposed to inclement weather during some installations.

Must reside in proximity to the area of coverage.

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership

The estimated starting salary range is $17.45 to $23.27 per hour. The actual pay offered may be higher or lower. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short‑term incentive or other discretionary bonuses. More senior roles may be eligible for long‑term incentive bonuses.

In addition, we offer employees a 401(k) Savings Plan with company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. All Brightstar employees have a role in information security; annual training will be assigned and required as appropriate.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industry: IT Services and IT Consulting