Field Service Technician | Network Solutions

Field Service Technician | Network Solutions

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Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. They install, upgrade, and maintain both primary and backup branch connectivity and site infrastructure, including network hardware, computers, telephones, printers, and cabling. They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines.

This position supports the Kansas City, MO territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region. You will drive a company‑provided vehicle to complete on‑site service calls throughout your territory. Although the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date.

This position is listed as Hybrid (Kansas City, MO), but day‑to‑day work is primarily in the field.

• Work independently to efficiently complete maintenance, project, and IMAC calls within deadlines.
• Provide backup coverage for neighboring service areas when needed.
• Monitor and manage the ticket queue, assuming ownership of tickets in the assigned area and following up to resolution in accordance with SLAs.
• Schedule ETA commitments in alignment with client preferences, ensuring safe and timely arrival.
• Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details.
• Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up‑to‑date shipping logs.
• Provide timely technical support to clients with minimal disruption to their daily operations.
• Maintain a current inventory of required parts and tools.
• Stay familiar with documentation and tools necessary for on‑site and remote repairs.
• Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications.
• Troubleshoot, repair, and upgrade voice, data, and AV hardware.
• Operate a company vehicle for transportation to and from work assignments.
• Deliver excellent customer service, fostering trust and confidence in your technical expertise.
• Participate in additional projects and related work as needed.
• Carry and respond to a company‑issued cellphone for on‑call support as required.

• Capable of reading and reviewing information on computer monitors for prolonged durations.
• Maintain reliable high‑speed internet access.
• Ensure a clean and safe environment for equipment repairs as needed.
• Reside within the assigned territory.
• Physically able to engage in extended periods of walking, sitting, and standing.
• Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead.
• Ability to hold and grip objects securely for extended periods.
• Strong problem‑solving abilities with keen attention to detail.
• Effective communication skills for both technical and non‑technical audiences.
• Excellent time management and organizational skills.
• Ability to work independently and collaboratively.
• Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces.

• Associate’s degree from an accredited college or technical school OR two or more years IT and/or field service experience.
• Ability to use all related computer hardware and software.
• Ability to use job‑related tools.
• Ability to safely use a step ladder.
• Ability to lift and/or move up to 100+ pounds of equipment.
• Possess a valid driver’s license in the employee’s state of residence, allowing legal operation of a company vehicle.
• Provide documentation verifying a minimum age of 21 to meet company car insurance requirements.
• Maintain residence in assigned territory.

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