Plumbing Field Supervisor

Company Name:
Hamilton Plumbing, Heating, A/C, Rooter Overview:
Pay: $75,000 - $100,000/ year based on experience Join Hamilton Plumbing, Heating, A/C, Rooter of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. We are looking for a supervior to train, mentor, and help troubleshoot difficult installs. The ideal canddiate should posses a Master Plumbing License (kansas, Missouri, & St.

Joe, MO).

What We Offer:

Semi-monthly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO + 8 paid holidays

Company-paid life insurance

Take-home service vehicle + gas card Ongoing technical, safety, and leadership training

Career growth across a national service network Responsibilities:
Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions.

Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames

Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates.

Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates.

Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices.

Coordinate and schedule, manpower, materials and equipment for productivity

Responsible for technician truck inventory that happens twice a year Visit and inspect jobs for training purposes and to verify quality and safe practices

Attend and/or facilitate meetings to train field staff on procedures and practices

Provide technical assistance to mechanics as needed

Assist with interviewing and hiring of installation plumbers

Follow up with customers to address outstanding issues and ensure 100% satisfaction

Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew.

Assist with evening and weekend on-call coverage as necessary

Other related duties and tasks as needs arise

Qualifications:

Master Plumbing License (Kansas, Missouri, & St. Joe, MO)
Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs

Understanding and knowledge of hazards and safe practices on plumbing install jobs Demonstrated ability to plan labor, materials and logistics to optimize productivity

Strong verbal and written communication skills including timely follow-up on needs/issues

Prior supervisory experience supervising/managing residential plumbing service technicians

Intermediate proficiency with Microsoft Word, Excel and Outlook applications All candidates are required to undergo pre-employment drug screen and employment background checks. Hamilton of ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.