Case Manager

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The Employment Case Manager provides specialized employment services to eligible refugee and immigrant participants, supporting clients to resolve barriers and transition into employment and self-sufficiency. Employment Case Managers are responsible for developing an Individual Employment Plan (IEP) and resume, conducting a job search in collaboration with clients, educating clients about interviewing techniques and other job readiness topics, and supporting clients to navigate hiring and onboarding processes.

After clients are hired, the Employment Case Manager will provide follow‑along support as needed to ensure retention.

• Actively collaborate with assigned caseload of job‑seeking clients, including regular meetings, communication, and follow‑up.
• Utilize interpreters as needed to provide client‑centered services.
• Complete intake and Individual Employment Plan (IEP) for each newly assigned client.
• Create a basic resume for each client and assist them in setting up a new email address to use for their job search.
• Work with clients to submit job applications each week until hired.
• Support clients through the job interview process, including practicing mock interviews and accompanying/transporting clients to interviews, as needed.
• Assist clients in completing pre‑employment tasks such as drug testing and background check paperwork.
• Coordinate interpreters, as needed, for clients throughout their hiring process, including for interviews and onboarding.
• Ensure clients are able to successfully start positions on their scheduled start dates.
• Follow‑up with clients and employers after 2 weeks and after 90 days of employment to verify job retention and address any concerns that have arisen.
• Respond to walk‑in employment needs at JVS reception area, assessing needs and directing clients to the right person to address them or adding clients to the program’s waitlist, if needed.
• Maintain all required documents in case files, and enter case notes for each client interaction or collateral contact.
• Transport clients to and from appointments, as needed.
• Represent JVS’ mission and goals to clients and ensure equitable treatment.
• Follow and abide by all rules and regulations of case management and ethical standards thereof.
• Participate in regular staff meetings to coordinate services.
• Other duties as assigned.

• High School diploma (relevant experience may be substituted for diploma)
• Bachelors degree preferred.
• Experience/familiarity with refugee/immigrant populations.
• Experience with employment services preferred.
• Fluency in relevant language strongly preferred – Swahili, Somali, Kinyarwanda, Dari, Pashto, Arabic
• Valid driver license, valid auto insurance, clean driving record with no moving violations within the past three years required.
• License classification/ability to drive 15 passenger vans preferred.

• Entry level

• Full‑time

• Other

• Individual and Family Services