Client Advocate; Evenings - Childrens Center

Client Advocate (Days) – Children's Center

Position:
Client Advocate

Program:
Children’s Center

Status:
Full‑Time, Hourly position

Available shift:
Sunday 8:00am‑4:00pm;
Monday 8:00am‑4:00pm;
Tuesday 8:00am‑4:00pm;
Wednesday 8:00am‑4:00pm;
Thursday 8:00am‑4:00pm;
Friday OFF;
Saturday OFF

Shift differential for Advocate Positions: $1 from 4:00pm to midnight and $2 from midnight to 8:00am.

The Children’s Center facilitates an Attachment‑Based Parenting program that emphasizes a securely attached relationship between caretaker and child. Client Advocates assist families with programming, provide a nurturing and safe environment, and facilitate groups to promote attachment.

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs (behavior management, communication skills, cooking, recreation, parenting skills, budgeting).
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends internal and/or external trainings and workshops to meet the 40‑hour per year licensing requirement as long as within department budget and staff/client ratios are met.
• Completes minor maintenance duties around the facility. Completes maintenance requests and forwards them to management as needed.
• Maintains client confidentiality.
• Maintains communications with other staff members – both written and oral.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary (cleaning facility areas, office area, laundering linens and completing other household tasks as needed).
• Unloads, sorts, and organizes donations received by the program. Records donations on the appropriate form and completes a thank you card for the donor.
• Creates menus for the program and submits grocery request to designated staff.
• Prepares and cooks meals for clients as required.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

Directly supervises 1‑2 volunteers in the shelter as needed, carrying out responsibilities in accordance with the organization’s policies.

Education:

Associate’s degree or equivalent from a two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language

Skills:

Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide; compute rates, ratios, and percentages; and interpret bar graphs.

Reasoning Ability:
Apply common sense and problem solving in standardized situations.

Position requires Med Tech Certification, CPR and Class E Chauffeur’s License within 30 days from the date of hire. Must also obtain current Food Handlers License if required for the position.

Must be at least 21 years of age, pass a background check that includes fingerprinting and a drug screen, have a valid driver’s license, proof of car insurance and Motor Vehicle Record (MVR) that is free of violations that conflict with Synergy’s insurance policy. The employee must be able to use general office equipment, type, and use computer software, including Microsoft Office.

Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally required to stand, walk, sit, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 25 pounds and occasionally up to 50 pounds. Specific…