Client Advocate; Evenings - Domestic Violence Center

Client Advocate (Evenings) - Domestic Violence Center

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Position: Client Advocate

Program: Domestic Violence Center

Status: Full-Time, Hourly position.

Available Shift:

• Sunday - 2:00pm-10:00pm
• Monday - 2:00pm-10:00pm
• Tuesday - 2:00pm-10:00pm
• Wednesday - 2:00pm-10:00pm
• Thursday - 2:00pm-10:00pm
• Friday - OFF
• Saturday - OFF

Shift Differential for Advocate Positions: $1 from 4p to midnight and $2 from midnight to 8a.

Description: Will provide advocacy and crisis intervention services for clients. Other responsibilities include completing intake interviews, answering hotline, safety planning and facilitating community building activities with our clients as needed.

Essential Duties and Responsibilities:

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs. Examples include behavior management, communication skills, cooking, recreation, parenting skills and budgeting.
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends internal and/or external trainings and workshops to meet the 40 hour per year licensing requirement as long as within department budget and staff/client ratios are met.
• Completes minor maintenance duties around the facility.
• Maintains client confidentiality.
• Maintains communications with other staff members – both written and oral.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary (cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned).
• Unloads, sorts, and organizes donations received by the program. Records donations on the appropriate form and completes a thank you card for the donor.
• Creates menus for the program and submits grocery request to designated staff.
• Prepares and cooks meals for clients as required.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

Supervisory Responsibilities: Directly supervises 1-2 volunteers in the shelter as needed. Carries out supervisory of volunteer responsibilities in accordance with the organization's policies and applicable laws.

Qualifications:

• Education and/or
  
  Experience:
  
  Bachelor's degree in social work or a comparable human service field and/or 6 months to 1 year of related experience and/or training or equivalent. Prior experience working with survivors of domestic violence preferred; knowledge of community resources a plus; bilingual Spanish-English a plus.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, divide, compute rate, ratio, percent and interpret bar graphs.
• Reasoning Ability: Apply common sense understanding to carry out instructions.
• Certificates, Licenses, Registrations: Med Tech Certification, CPR and Class E Chauffeur’s License within 30 days from date of hire; must obtain current Food Handlers License if required.
• Other
  
  Skills and Abilities:
  
  Must be at least 21 years of age, pass background check, drug screen, valid driver’s license, proof of car insurance and MVR free of violations. Able to use general office equipment, type, use computer software.
• Physical Demands: Regular use of hands, arms, talk/ear; occasionally stand, walk, sit, climb, balance. May lift/move up to 25 lbs; occasionally up to 50 lbs; vision: close, distance, peripheral.
• Work Environment: Expo…