Director of Transition & Intake

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Job Title:

Transition & Intake Director

Department:
Intake

Reports To:

Chief Program Officer

Supervises:
Intake Manager/Manager of Service Navigation

FLSA:
Exempt

Salary starting range $65K DOE

The Transition & Intake Director at Life Unlimited will play a pivotal role in ensuring that adults with developmental disabilities receive comprehensive and personalized support services. The Transition & Intake Director is responsible for supervising Service Navigators (SN's), and ensure the department guides individuals through the agency's array of services, facilitating access to resources, and fostering a supportive environment that empowers individuals to achieve their goals and lead fulfilling lives.

Additionally, the role involves establishing and nurturing connections with local community partners to promote the agency's mission and raise community awareness of that mission.

• QUALITY
  - Ensure exceptional quality
  • Documentation and Reporting:
    • Establish and maintain Intake process and corresponding documentation within agency. Ensure process consists of checklists and QA points to ensure all tasks are completed for any situation or program intake.
    • Establish centralized electronic location for intake process and documentation (i.e Therap, Sharepoint, Teams) - ensure all necessary parties can access and view information as needed.
    • Monitor utilization of intake process documentation by SN’s.
    • Monitor current Intake Waitlist to ensure data is current. Analyze data in Intake Waitlist monthly for service inquiry and trends and present data to Program VP’s and COO.
  • Individual Assessment and Goal Setting:
    • In conjunction with SN’s, act as main liaison to navigate individuals through the various services offered by the agency, ensuring seamless access to programs, therapies, and community resources.
    • Develop and maintain procedures within the department to ensure comprehensive assessment of individuals' needs, strengths, and preferences is completed during intake process. Ensure data compiled during intake assessments are visible to necessary team members and documented for all future team members.
    • Ensures individuals have established individualized service plans and with achievable goals for any Life Unlimited services within 90 days of intake.
    • Coordinate and advocate for necessary services, including medical care, educational support, vocational training, and social activities. Ensure connection to these services occurs within a timely manner.
  • Advocacy and Empowerment:
    • Serve as an advocate for individuals, ensuring their voices are heard in decision-making processes.
    • During the intake and transition process, empower individuals to make informed choices about their lives, fostering independence and self-determination.
    • Within the agency, demonstrate person-centered philosophy and language when discussing service and placement options.
• GROWTH
  - Lead program growth, expansion, and improved efficiencies
  • Collaboration with Stakeholders:
    • Identify potential partnerships with local schools, medical facilities, nursing homes, and other community resources.
    • Educate community partners on the agency mission and scope of services; integrate agency staff into transition processes with community partner agencies for individuals (i.e. IEP and transition meetings, discharge meetings, etc).
  • Promote Program Growth
    • Lead the weekly agency intake meeting with all agency departments. Establish intake timeline expectations;
      Ensure placements progress within expected timelines across all departments.
    • Develop and maintain procedures to ensure daily monitoring of the…