Inbound Product Manager - AI Evaluation Tools

• Full-time
• Employee Type:
  Regular
• Region: APAC - Asia Pacific
• Work Persona:
  Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the team:

The Service Now AI Experiences and Innovation organization is responsible for driving our Agentic AI strategy and roadmap to be the AI platform for business transformation. Come join our growing team and work with some of the brightest minds in the industry as we unlock the potential of this profound technology and make it real for our customers.

About the role:

As enterprises continue to grow their AI maturity and adoption, we need to provide our customers with tooling experiences that allow for robust evaluation of agentic AI systems and models. Agentic AI systems require the orchestration of multiple components (e.g., LLMs, RAG, frameworks), and given this level of complexity, this is a unique opportunity for someone to step in to help build a simple, but powerful experience that our allows our customers to build and deploy agentic AI systems and models with more confidence and with minimal human intervention.

You will have strong customer empathy, and an innovative mindset to understand new capabilities customers need to ensure they are able to assess accuracy, performance and quality of Agentic AI systems and models. Strong partnership skills should be brought to the table to ensure that we are building products that can be used across the various business units. This role includes regular external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team.

What you get to do in this role:

• Distill and transform Service Now customer and partner ideas and feedback into a cohesive product vision and roadmap.
• Own end-to-end feature and capability development by defining product requirements, setting up user research, and managing development & testing by release.
• Clearly communicate priorities, plans, and customer outcomes to key internal stakeholders.
• Partner with Service Now AI research teams to plan experiments and help convert them into scalable features delivering high value for customers.
• Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI systems.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of Product Management experience or equivalent in a technical role in enterprise SaaS.
• Experience in evaluating LLMs and AI solutions.
• Experience working on developer tools and for technical end users.
• Strong prioritizationskillsandthediscipline to focus on customer needs.
• Experience defining andcapturingproductrequirementsandtransforming them intoaproduct roadmap.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
• Drive solution development through big-picture solution development.
• Ability to inspire and align engineering teams to deliver exceptional experiences.

FD21

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified…