Title Delivery Advocate - Hospital

Overview

Founded in 1967, Image

FIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, Image

FIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – Image

FIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page:

This is a service oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. To grow existing customer programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be Image

FIRST’s “face” to our customers and potential customers.

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Schedule - Mon, Wed, Fri. Saturday and Sunday. (start time depending on route) 5:30 AM - 8:30 AM. to end of delivery route
• Support:
  Promote our values and the Image
  
  FIRST way to build the company by positively impactng the lives of our associates, customers and community
• Customer Relationships:
  Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route:
  Product and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Load truck:
  Organization, maintain route books
• Truck Maintenance: timely communication of repairs, PM, accidents

MINIMUM QUALIFICATIONS:

• Ability to lift 25 pounds on a frequent basis
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area
• Professional Appearance
• Exceptional customer Service skills
• Must have good communication skills

Required Competencies:

• Be Respectful:
  Value all we come in contact with
• Be Remarkable:
  Create a positive moment with every interaction
• Be Safe:
  Keep ourselves and those around us safe
• Be Honest:
  Be guided by truthfulness in all we do

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.