Delivery Advocate - Hospital

Join to apply for the Delivery Advocate – Hospital role at ImageFIRST

Founded in 1967, Image

FIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, Image

FIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC‑accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – Image

FIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

This is a service‑oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. The role involves growing existing customer programs, providing prompt, effective solutions to customer needs, maximizing route revenue through improved time management and upgraded product mix, maximizing contract terms by identifying changes in programs that require updated paperwork, and acting as Image

FIRST’s “face” to our customers and potential customers.

• Schedule:
  
  Mon, Wed, Fri. Saturday and Sunday. (start time depending on route) 5:30 AM – 8:30 AM. to end of delivery route
• Support:
  Promote our values and the Image
  
  FIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships:
  Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route:
  Productivity and revenue – operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Load truck:
  Organization, maintain route books
• Truck Maintenance:
  Timely communication of repairs, PM, accidents

• Ability to lift 25 pounds on a frequent basis
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
• Ability to drive a commercial motor vehicle for up to 10 hours on a daily basis
• High School Diploma or equivalent
• Valid driver’s license and excellent driving record
• Sense of direction/knowledge of area
• Professional appearance
• Exceptional customer service skills
• Good communication skills

• Be respectful: value all we come in contact with
• Be remarkable: create a positive moment with every interaction
• Be safe: keep ourselves and those around us safe
• Be honest: be guided by truthfulness in all we do

• Competitive pay
• Medical, dental, vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401(k) (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug‑Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

Senior level:
Entry level

Employment type:

Full‑time

Job function:
Operations

Industry: Hospitals and Health Care

Location:

Kansas City, MO

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