WHEELCHAIR

Wheelchair Agent

To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

Primary duties and responsibilities:

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.
• Complete wheelchair logs to document "pushes."
• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to stand and walk throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75 pounds or more.

Qualifications:

• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation.
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.