Service Provider Specialist

The Role

The Service Provider Specialist plays a key role in expanding and maintaining Vixxo’s network of qualified, competitive Service Providers. This position requires strong organizational skills and the ability to manage multiple tasks, reports, and provider relationships. You’ll be responsible for onboarding, compliance tracking, and issue resolution, while supporting various Vixxo departments and initiatives.

• A problem solver – You ask the right questions to uncover root causes and quickly iterate toward effective solutions.
• A people person – You’re customer-focused and excel at understanding and supporting others.
• A self‑starter – You challenge the status quo and are motivated to drive continuous improvement.

• Oversee new provider setup, including data entry, training, and document collection.
• Maintain accurate provider network data and monitor compliance by managing critical documents.
• Prepare and deliver communications regarding system changes, enhancements, and policy updates.
• Address provider inquiries and resolve issues related to performance, billing, payments, and technology.
• Support Service Provider Managers with reporting, administrative, clerical, and technical tasks.
• Manage help desk operations, shared inboxes, and provider portal functionality.

• 1–3 years of experience in the service industry, customer support, or telemarketing.
• High school diploma or equivalent required; college degree or related experience preferred.
• Excellent interpersonal skills, reliability, commitment, and teamwork.
• Strong written and verbal communication skills.
• Problem‑Solving and Data Analysis.
• Sense of urgency in a fast‑paced environment.
• Proficient in Microsoft Office (Excel, Outlook, Word); experience with Office 365, SharePoint, and CRM databases a plus.

Vixxo provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.