Customer Service Representative; Facilities Administrator

Client Service Representative

We are partnering with an industry-leading facilities management company to hire a Client Service Representative to join their team!

This is a great opportunity for someone with customer service, call center, scheduling, dispatch, healthcare, retail, hospitality, or administrative experience who enjoys helping people and solving problems. No facilities management experience is required! You'll receive training on the company's systems and processes.

As a Client Service Representative, you'll be the main point of contact for clients who need assistance with facility-related service requests. You'll help coordinate requests, communicate updates, and make sure customers receive timely and professional support.

What's the job?

• Answer incoming calls and respond to client emails
• Take and enter service requests into company systems
• Coordinate service requests with internal teams and outside vendors
• Provide customers with updates on service schedules and progress
• Follow up on open requests and work orders
• Answer questions and resolve customer concerns
• Escalate issues to the appropriate team when needed
• Keep customer and service information accurate and current
• Review invoices and other documentation as needed
• Manage multiple requests while providing a positive customer experience

What's needed?

• High School Diploma or GED required
• Customer-focused and enjoys helping others
• Comfortable speaking with customers over the phone
• Organized and able to manage multiple tasks at once
• Detail-oriented and accurate
• Comfortable working in a high-volume environment
• A strong communicator, both verbally and in writing
• Comfortable learning new computer systems and software
• Dependable, professional, and adaptable
• Previous experience in customer service, call centers, scheduling, dispatch, healthcare, retail, hospitality, banking, insurance, or administration is a plus

Key Details

• Compensation: $17.35/hour
• Location:
  
  Colwich, KS
• Work Model:
  Onsite, with the option to work remotely on Fridays after training
• Schedule:
  
  Monday–Friday, 8:00 AM–5:00 PM (no weekends)
• Benefits:
  Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type:
  
  Contract
• Paid, onsite/on-the-job training
• Great opportunity to build customer service and administrative experience
• Work with an established, industry-leading company

If you're a strong communicator who enjoys helping customers, solving problems, and staying organized, we'd love to hear from you! Apply today to learn more about the opportunity.