Players Club Representative

Join to apply for the Players Club Representative role at Prairie Band Casino & Resort
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Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short‑term and long‑term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit‑sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment.

• Open and maintain Players Club accounts, provide customers with information regarding the property and its amenities, greet buses, and actively market and promote current and upcoming property promotions and events.
• Responsible for welcoming guests on property, motivating new guests to join the Players Club and cultivating relationships with current members on the gaming floor.
• Maintain and provide information concerning casino programs, amenities, hotel, restaurants, and the Players Club loyalty program.
• Issue promotional amenities, redeem coupons, maintain accurate records in Players Club accounts, and maintain inventory control records.
• Uphold the highest level of confidentiality and professionalism with guests and company information.
• Greets arriving buses with a friendly and welcoming demeanor, providing assistance, information, and amenities as needed.
• Utilize a PA system to deliver announcements, notifications, and communications in a professional and engaging manner.
• Ensure Players Club area is clean and free of safety hazards while keeping a clean, well‑stocked workspace.
• Effectively and articulately communicate relevant information between shifts to Team Members and department leadership.
• Handle guest feedback and concerns professionally and within established guidelines. Escalate issues as necessary to ensure prompt resolution.
• Anticipate guest needs, provide tailored recommendations and resolve inquiries with care and enthusiasm. Work closely with other departments to coordinate Players Club promotions and events.
• Adhere to regulatory, departmental, and company policies in an ethical manner.
• Function as a Resort Communications Agent as needed.
• Other duties as assigned by department leadership.

• Must be at least 18 years of age.
• Basic mathematical proficiency.
• Excellent customer service skills, projecting professionalism, and a consistently friendly and outgoing personality.
• Must be detail‑oriented and possess basic record‑keeping skills.
• Pleasant and easily understood speaking voice, required.
• Have the ability to read, write, speak, and understand English; bilingual a plus.
• At least one year of basic computer experience.
• Must be willing to work both independently and as part of a team.
• Available to work a schedule which may include nights, weekends, holidays, and overtime as needed.
• Willingness to meet professional appearance standards as prescribed by Prairie Band Casino & Resort Team Member Handbook.
• A record of satisfactory performance and reliability in all prior and current employment.

• High school graduate or GED.
• Casino experience, preferred.
• Customer service experience, preferred.

• Physically mobile with reasonable accommodation.
• Respond to visual and aural cues.
• Operate in mentally and physically stressful situations.
• Must be able to bend, reach, kneel, and grip items while working at assigned area.
• Must be able to stand for long periods of time (7-8 hours).
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, personal computer, fax machine, and photocopier.
• Able to tolerate areas containing secondary smoke.
• Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles:
  Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.

Indian Preference Exercised.

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to, reviewing employment applications or resumes, performing pre‑employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

• Entry level

• Part-time

• Other