Ambassador Position

750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

The Resort Ambassador acts as a liaison between the guests and the resort, providing exceptional hospitality, resolving concerns, and ensuring guests have a seamless and enjoyable experience throughout their visit. The Ambassador is a key player in delivering outstanding service and maintaining Prairie Band Casino & Resort's reputation for excellence.

• Facilitates seamless communication between guests and Player Development Department, addressing inquiries, facilitating reservations, assisting with player development efforts & events, and providing prompt assistance.
• Assist with Marketing events and promotions, Players Club, and Player Development as needed
• Motivates new guests to join the Players Club while cultivating relationships with current members on the gaming floor
• Acts as Brand Ambassador by promoting property Promotions and Events, programs, services, and features in a positive manner. Expert in all aspects of casino services such as promotions, events, property amenities & hours of operation
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Serves as a representative of the casino while participating in off-property functions such as charitable events, conventions & trade shows Other duties as assigned by department leadership

High school diploma or GED.

• ~1 year in gaming operations, outside sales, telemarketing, service/hospitality or equivalent combination of education and related experience.
• ~ Excellent guest service skills as well as interpersonal skills, with a genuine passion for serving others and ensuring each guest feels valued.
• ~ A record of satisfactory performance and reliability in all prior and current employment. Must be able to work a flexible schedule which may include various shifts, weekends, and holidays.
• Hospitality or Resort training and/or experience.
• Computer skills with Microsoft Office Products.

• Respond to visual and aural cues.
• Ability to read, write, speak and understand English, bi-lingual a plus.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, personal computer, fax machine, and photo copier.

Indian Preference Exercised

As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.