Customer Service Manager - Grinnell, KS

Full‑Time Teller - Grinnell/Hoxie, KS

Equity Bank

• Accurately perform financial transactions and functions including deposits, withdrawals, transfers, check cashing, payments, monetary instrument sales, and internal bank transactions.
• Balance transactions and cash daily.
• Approve transactions for other employees within your assigned approval authority limit, if applicable.
• Assist in managing bank cash levels as delegated by a manager or supervisor.
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
• Adhere to operating procedures and protocols.
• Build client relationships through professional conversations that build and sustain trust and credibility.
• Discover key life events happening with clients to ensure bank products and services meet financial needs.
• Promote bank products and services within and outside the branch.
• Proactively make referrals to bank partners that result in additional revenue for the bank.
• Provide a consistently superior client experience by showcasing excellent customer service skills and maintaining a welcoming, engaging environment.
• Respond to routine client inquiries and requests.
• Understand and follow applicable laws and regulations, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti‑Money Laundering, Information Security, and Suspicious Activity Reporting requirements.
• Follow deposit account opening procedures and internal suspicious activity referral requirements.
• Actively work with clients to understand each client’s normal account activity, as appropriate.
• Complete periodic compliance training.
• Perform other duties as assigned or required.
• Maintain regular and reliable attendance.

• High School diploma or equivalent.
• Cash handling experience preferred.
• Customer service experience.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows‑based systems.
• Ability to maintain a high degree of confidentiality.
• Strong attention to detail and organizational skills.
• Capable of working with a team.
• Aptitude for math.

• Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Generous vacation and sick time
• Employee Stock Purchase Plan (ESPP)
• Retail Banking Benefits

This position requires standing, walking, bending, and squatting on a regular basis. It may require the ability to stoop, kneel, crouch or reach with hands and arms. It requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Entry level

Full‑time

Finance and Sales

Banking