Archer Global Head of Content Excellence
Listed on 2025-12-22
-
IT/Tech
Technical Writer, Data Scientist, Data Analyst
Archer Global Head of Content Excellence
Job Category:
Product Management
Requisition Number: ARCHE
002230
Posted :
December 17, 2025
Full-Time
Remote
LocationsShowing 1 location
Remote - Kansas
DescriptionThe Global Head of Content Excellence serves as the global “Expert-in-the-Loop” leader, responsible for driving excellence in AI-assisted content curation and expert review processes across the enterprise. This role spans both internal and external operations—overseeing content quality, workflow optimization, and collaboration with clients, partners, and internal Professional Services (PS) teams. Operating at the intersection of Reg Tech, AI-driven automation, and human expertise, this leader ensures that curated content and regulatory intelligence meet the highest standards of accuracy, compliance, and contextual relevance.
Key Responsibilities including, but not limited to:
- Lead the global Expert-in-the-Loop (EITL) framework, defining processes that combine human expertise with AI-driven curation and validation.
- Develop scalable, compliant business processes that enhance regulatory content accuracy and efficiency.
- Drive alignment between AI systems, internal curation teams, and PS-led client delivery functions.
- Partner with Product and Engineering to translate business needs into intelligent automation and workflow features.
- Directs the efforts of others in the achievement of the strategic and operational objectives of the group, leveraging technical skills in driving the team toward the appropriate design of the customer technology.
- Manages the hiring, staffing, and maintenance of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members;
Ensures accountability in alignment with company core values and prioritized competencies.
- Manage internal expert teams responsible for regulatory and compliance management related content curation.
- Oversee quality assurance pipelines, ensuring AI-generated or AI-augmented content meets required accuracy thresholds.
- Design feedback loops that continuously improve model outputs and domain-specific accuracy.
- Implement metrics and dashboards to monitor quality, throughput, and compliance integrity across curation operations.
- Collaborate with PS to ensure curated content aligns with client implementation frameworks and business rules.
- Collaborates with other Product Managers, Engineering/ R&D leaders and other internal leadership to align product strategies.
- Act as the primary liaison for all partner and client-facing curation interactions.
- Support PS teams in coordinating client-specific content curation, customization, and validation of workflows.
- Build and maintain relationships with external experts, compliance specialists, and AI curation partners.
- Manage SLAs, feedback cycles, and performance reviews across distributed curation ecosystems.
- Represent the organization in client and industry discussions on Reg Tech data quality, expert validation, and AI-human collaboration.
- Own the governance model for expert-in-the-loop and AI-assisted review workflows.
- Establish auditable standards for regulatory accuracy, traceability, and accountability in content pipelines.
- Lead continuous improvement programs to enhance AI interpretability, QA efficiency, and compliance assurance.
- Partner with Legal, Risk, and PS teams to ensure that all processes meet global regulatory and contractual standards.
Qualifications
- 5+ years of experience in business process management, Reg Tech and Legal Tech operations, or content curation leadership.
- Demonstrated experience leading hybrid (AI + human) content or regulatory compliance data workflows.
- Proven success managing distributed, multicultural teams and client-facing operations.
- Strong understanding of regulatory frameworks, compliance standards, and audit principles.
- Excellent communication, stakeholder management, and operational design skills.
Preferred Experience
- Experience with AI/ML-based document processing, regulatory obligation extraction, or expert validation of workflows.
- Deep familiarity with Professional Services operations in enterprise or SaaS contexts.
- Master’s degree in business administration, Law/Legal, Regulatory Science, Knowledge Management, or related discipline.
- Track record of implementing measurable improvements in content accuracy, process efficiency, and client satisfaction.
Additional Information Travel:
Occasional travel may be required. Colleague must be available to support global team with particular availability during West Coast working hours.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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