Assoc, Production Eng, WRB Tech

Job Summary

The Support Specialist role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager. Responsibilities area:
Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training.

Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Awareness and understanding of the wider business, economic and market environment in which the Group operates.

Responsible for executing and supervising the Budget process.

The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

CPBB Cards and Personal Loans businesses

• At least Bachelor of Science in Computer Science/Information Technology & related fields
• Strong technical knowledge in IBM tools like CICS, COBOL, JCL, VSAM, and mainframe development related tools.
• Minimum 8 years of experience in mainframe applications development and/or production supports.
• At least 3 years’ experience interacting with internal and external users via verbal and written communication.
• Excellent prioritization, organizational and time management skills.
• Demonstrate strong problem solving skills and analytical in problem resolution.
• Team player, fast learner, self initiative and reliable.
• The position will require candidate to be on standby support for non-office hour online or batch incidents.
• Knowledge in CARDLINK modules will be added advantage.
• Programming knowledge in Java/API will be added advantage.
• Nice to have:
• ITIL certificates
• Prior experience in Production Support Services
• Experience in Banking domain applications

• IBM Mainframe tools
• IBM JCL/CICS/COBOL/VSAM
• Control-M
• JAVA & API
• ITIL

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing
  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things…