Information Technology Specialist

Essenseof Australia is an international bridal wholesaler with key offices based in Lenexa, Kansas,Perth,Australia, and Zug, Switzerland. Our organization alsooperatesinthe United Kingdom, Europe, Canada, and New Zealand. We have been a global leader in bridal fashion for over
20yearsand our designs are currently soldinnearly1,000stores worldwide. With innovative designs and a strong customer service approach, Essenseof Australia is a dynamic company that rewards excellence, drive, and collaboration.

The Role

We have an exciting opportunity for a bright and service-minded IT Specialist with an agile and solution-focused approach to join our global IT team. The successful candidate will pair their spark, charm, and empathy with a responsive and professional demeanor to offer exceptional IT support and customer service to staff within the business. This position reports to the Associate Director of IT and is part of the team responsible for providing outstanding technical support to the business.

Our ideal candidate will have hands-on help desk or technical user support experience as well as being a team player with a sense of fun. We are looking for someone with a solution-focused approach and the ability to creatively handle both basic and complex user issues. We want someone with the ability to demonstrate sound judgment, use resources wisely, and know when to ask for advice or elevate matters to more senior team members.

Our ideal candidate will understand that their priority is to get their colleague up and running quickly. Most importantly, individuals in this role must have a passion for customer service, be driven to attain positive results, and have a team-centered mentality.

What We Expect:

• Service-minded, ability to prioritize based on urgency, while engaging with all individuals in the organization, including those at the executive level.

• Proactively ensure the management and resolution of customer queriesin a timely and efficient manner.

• Creative problem solving and willingness to learn.

• Collaborate internally, working closely with the global technology team, to enhance the customer experience.

• Attention to both technical and aesthetic detail.

• Effective time management and ability to achieve daily tasks.

• Excellent communication and documentation skills.

• Mature and professional attitude, receptive to feedback and coaching.

What We Are Looking For:

The ideal candidate will possess at least 3 years of general IT support experience (help desk, Microsoft AD/Server administration, and network administration). Experience supporting executives is highly preferred. Working closely with the global IT team, the candidate must be able to document and support all work activities and be willing to proactively seek out and present solutions to chronic support issues.

Above all the ideal candidate must be approachable, structured in nature, enjoy technology and thrive in a dynamic, team-oriented work environment.

• IT-related degree and/or IT certifications/ITIL Foundation v4 certification preferred

• Familiarity and experience configuring and troubleshooting A/V technology, including web/video conferencing, large displays, conference room support, and basic sound configuration/support. Experience working with Teams Rooms on Android is a plus

• Experience with iOS and macOS administration, including MDM, Active Directory integration, and software and hardware troubleshooting

• Experience with Active Directory

• Experience with imaging computers utilizing Microsoft WDS and demonstrated ownership of the computer imaging process

• Solid experience with software and hardware troubleshooting

• Solid experience with remote management tools

• Basic networking/VPN/router/firewall/Wi‑Fi…