Leasing Agent

Job Title:

Leasing Agent - Village at Lionsgate, Overland Park, KS

Reports To:

Property Manager Position Summary The Leasing Agent is responsible for supporting the leasing and marketing efforts of the community while delivering an exceptional experience to prospects and residents. This role focuses on generating traffic, conducting property tours, converting leads into leases, and assisting with resident retention. The Leasing Agent serves as a key point of contact for prospective and current residents and plays an important role in maintaining occupancy goals, ensuring compliance with Fair Housing regulations, and supporting daily property operations.

Key Responsibilities Leasing & Sales Performance Conduct property tours and effectively present apartment homes, amenities, and community features to prospective residents

Follow up with prospects through phone, email, and other communication channels to convert leads into leases

Maintain knowledge of floor plans, pricing, availability, and community policies

Assist with lease preparation, renewals, and move-in coordination

Achieve leasing goals and support overall occupancy and revenue objectives

Customer Experience & Resident Relations Provide exceptional customer service to prospects, residents, and guests

Respond promptly and professionally to inquiries, concerns, and service requests

Support resident retention by fostering positive relationships and assisting with renewal efforts

Assist with resident events and community engagement initiatives

Marketing & Lead Management Respond to online, phone, and walk-in inquiries in a timely and professional manner

Maintain accurate guest card documentation and lead tracking within the property management system

Support community marketing initiatives including outreach, social media, and local partnerships

Ensure model units, leasing offices, and tour routes are maintained to company presentation standards

Operational Support Assist with daily leasing office operations including answering phones, managing appointments, and administrative tasks

Maintain accurate resident and prospect records within property management systems

Support move-in and move-out processes, including documentation and file compliance

Collaborate with the Property Manager and team to ensure smooth property operations

Compliance & Documentation Ensure compliance with Fair Housing laws and company policies in all leasing activities

Maintain accurate and complete lease documentation and resident files

Follow established procedures for application processing, screening, and approvals

Uphold confidentiality and professionalism in handling resident information

Required:

1+ year of customer service, sales, or leasing experience

Strong interpersonal and communication skills

Ability to build rapport with prospects and residents

Basic computer proficiency and ability to learn property management software

Strong organizational skills and attention to detail

Preferred:

Previous multifamily leasing experience

Familiarity with property management software (One Site, Yardi, or similar)
Experience in sales, hospitality, or customer-focused roles

Knowledge of Fair Housing guidelines

All qualified candidates will be subject to drug testing and a criminal background check. We are committed to being an equal opportunity employer.