Coordinator​/Match Support Specialist

Coordinator – Match Support Specialist

In this business environment rooted in mission, the Coordinator/Match Support Specialist (C/MSS) provides exemplary customer service by effectively communicating with Big Mentors via telephone, electronic, and face-to-face channels in compliance with the KSBBBS guidelines and expectations.

Coordinator/Match Support Specialist must consistently provide excellent customer service, possess effective problem-solving skills, and be willing and able to contribute to the development of their own skills as well as a growing team learning environment.

Program Coordinator/Match Support Specialists (MSS) are program MSS staff that work in communities without program supervisor staff routinely assigned to the same office. In addition to standard MSS duties, the PC/MSS is also tasked with outreach and presentations heightening community awareness of KSBBBS program offerings and directly recruit potential mentors and youth.

Job Title:

Coordinator – Match Support Specialist

Location:

Newton, KS

Minimum Education Requirement:
Bachelor's Degree

Starting Salary: $43,000 - $45,000 DOQ

Core responsibilities include:

• Never hide your brilliant ideas
• Foster teamwork at every opportunity
• Lead with the why
• Join discussions
• Get caught trying
• Seek solutions through your team
• Be candid—direct is kind

Essential position responsibilities include:

• Conduct match meetings, contacts, supervision, & closures within the organizational guidelines
• Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.
• Provide weekly and monthly reports to the Supervisor/Manager/Director. Maintain organized and well-documented match files in the agency database.
• Participate in For Kids' Sake, group activities, Big for a Day events, recruitment, and other activities important to the advancement of the agency's mission.
• Represent KSBBBS at various meetings, conferences, events, and other functions as necessary to fulfilling the goals of the program.
• Make timely referrals to appropriate agencies when problems are encountered.
• Conduct home visits and face-to-face interviews with youth & parents/guardians.
• Complete needs assessments and intakes on Little Brother/Little Sister applicants.
• Process children screening, including parent permission forms and interviews.
• Interview applicants desiring to be a Bigs; select and match suitable candidates.
• Conduct volunteer screening including background checks & reference calls.
• Conduct home visits and face-to-face interviews with the potential Bigs.
• Compile interview information in preparation for evaluation and recommendations.
• Conduct file showings & make collateral contacts as required.

Qualifications include:

• Bachelor's degree required
• Valid Driver's License required.
• Exceptional interpersonal relations
• Previous customer service experience preferred
• Previous work with populations facing adversity a plus
• Knowledgeable in Microsoft Office and database programs/Salesforce preferred
• Strong verbal and written skills
• Excellent time management, organizational, and multi-tasking skills
• Fluency in Spanish a plus & incentivized
• Must have a valid driver's license and auto insurance with employee's name listed as a vehicle operator

Skills and abilities

include:

• Patience with a confident and calming presence
• The ability to forge trusted and genuine relationships with adults of all backgrounds and ages
• Attentiveness
• Clear communication skills
• Ability to "read" applicants beyond the spoken word
• Ability to handle stressful situations
• Ability to follow-through and follow-up in a timely manner
• Goal oriented with a…