Guest Services Agent

Guest Service Associate – Front Office

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team‑oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will welcome our Owners and guests, ensuring their stay is memorable.

• Process all guest arrivals and departures, and provide accurate information about the resort and surrounding area.
• Follow company policies and procedures; report accidents, injuries and unsafe work conditions to management.
• Maintain a clean and professional appearance, including uniform and personal grooming.
• Welcome and acknowledge guests according to company standards; anticipate and address their service needs.
• Assist individuals with disabilities and ensure a personalized vacation experience for each Owner and guest.
• Answer telephones using appropriate etiquette and speak with clear, professional language.
• Develop and maintain positive working relationships, supporting the team to reach common goals.
• Comply with quality‑assurance standards and perform other reasonable job duties as requested by the supervisor.
• Stand, sit or walk for an extended period of time; move, lift, carry, push, pull and place objects weighing ≤10 lb without assistance.

• Bilingual in English and Japanese (fluent Japanese required).
• Excellent customer‑service skills, with a professional and pleasant personality.
• Strong attention to detail and ability to multi‑task.
• Flexible schedule, including evenings, weekends and holidays.

• Seniority level: Entry level
• Employment type: Full‑time
• Industry: Hospitality

Marriott Vacations Worldwide is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.