Front Desk Agent

Full of optimism and big ideas, the two embarked on a journey with one objective - to secure third-party management contracts for hotels of all shapes and sizes. Through decades of delivering successful results and developing strong relationships throughout the industry, Sage grew a portfolio focused on running successful urban select, full-service and luxury hotels and became recognized as a preferred management company for industry leaders such as Marriott, Hilton and Hyatt.

Over time, Sage established a strategic vision to be more than just a third‑party hotel operator and committed to carefully shaping the trajectory of the company by not just managing, but actively developing and investing in, lifestyle assets within major urban and select resort markets. In 2006, we established Sage Restaurant Concepts, one of the first groups in the industry to focus on creating dynamic, independent restaurants and bars adjacent to our hotels.

This strategic vision has materialized significantly in recent years, resulting in a portfolio transformation that prioritizes lifestyle hotels and independent restaurants, with a growing focus on mixed‑use destinations.

• Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

High School diploma or equivalent

None required

• High school graduate level mathematical aptitude, knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience in dealing directly with the public and general knowledge of basic customer service skills.
• Fluent in oral and written English.
• Use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing; bending/kneeling repeated while filing.
• Mobility required – must be able to reach all areas of the hotel to assist clients.
• Occasional standing and carrying/lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate‑controlled work station under fluorescents. Work inside 95% of the time.

Entry level

Full‑time

Management and Manufacturing

Hospitality