Front Desk Attendant Shift Miami Flagship

Front Desk Attendant for Opening Shift Miami Beach Flagship Location

Join to apply for the Front Desk Attendant for Opening Shift Miami Beach Flagship Location role at UNIVISA

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

• Earliest morning availability – 4:30am
• Flexible with schedule; work weekends, holidays, early morning, and/or late evenings

• Communicate with supervisors, peers, or subordinates: provide information to supervisors and co-workers by telephone, in written form, e‑mail, or in person in a timely and efficient manner.

• Must be at least 18 years or older to apply.
• Respond to members' requests with a can‑do attitude; if you cannot resolve an issue, relay the information to the manager/supervisor on duty.
• Friendly, outgoing personality and enjoy social interaction.
• Cooperative, positive, and optimistic attitude.
• Enthusiasm for the club and for the job.
• Patient, courteous listener, able to show empathy.
• Ability to prioritize and work within a fast‑paced environment.
• Able to work as part of a team.
• Excellent problem solving and communication skills.

• Greet and provide prompt courteous customer service.
• Assist members and guests with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co‑workers.
• Maintain product knowledge for products at front desk.
• Working knowledge of Club Ready – perform PT, Membership, Pilates, Stretch, and Merchandise Sales tasks.
• Provide answers to simple billing inquiries.
• Search for prospects and members – maintain Anatomy aesthetic, appearance, atmosphere, and culture.

• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with regards to the latest club promotions, discounts, and/or special events.
• Receive deliveries and ensure they are taken to their proper destination within the club.
• Maintain a personal, professional, and helpful image upholding Anatomy’s customer service standards.

• Maintain cleanliness of the desk, desk area, and lobby.
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls) while on duty.
• Keep front desk area (top and behind) and lobby neat and tidy.
• Stay up to date on interdepartmental communication emails.
• Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non‑members interested in touring the club.
• Have a pleasant demeanor when addressing all members and guests entering and leaving the club.
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete Opening and Closing checklists provided.