Café Ambassador - Miami

Overview

Are you someone who finds their purpose in helping others and loves connecting with people? As a Café Ambassador you’ll be at the heart of the Capital One community, introducing café goers and customers to our best-in-class services, creating memorable experiences and driving brand awareness at our cafés. Every day is an opportunity to introduce people to Capital One and help make financial freedom a reality for everyone in our community.

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. We believe great work doesn’t mean sacrificing well‑being and set the standard for personal flexibility so you can grow here and at home.

• Bring the Café experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
• Proactively engage with customers and the community in all areas of the Café, whether helping people with tech challenges, showcasing our services and products, or having deeper conversations about their financial journeys.
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
• Be a team player and work with an energized team of Ambassadors, inspiring teammates as they inspire you.
• Stay curious, adaptable, and have a desire to learn and grow through self‑development.
• Continually learn new digital and technical skills.
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
• Volunteer within the community and be an advocate for financial literacy.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales or Customer Service experience.

• Associate’s degree.
• 2+ years of Retail or Customer‑Facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salaries range by location:
Miami Beach, FL - $47,840 to $55,016 for a full‑time Cafe Ambassador. Candidates hired in other locations will receive the pay range associated with that location. Salary information is provided solely for candidates hired to perform work within one of these locations.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to