Club Host; Seasonal

Club Host (Seasonal) Overview

As a Host at Soho House, you are one of the first points of contact for members, guests, and staff before being seated for their dining experience. You greet guests, answer incoming calls, create reservations for the Club and F&B operations, and uphold our high service standards from arrival to departure. The role requires acute organizational and interpersonal skills, mastery of our phone system, and the ability to ensure cover and table readiness.

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees, among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuate all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue to manage expectations properly
• Build relationships with members and guests and communicate red flags and positive feedback to management
• Influence a fun and positive atmosphere by being approachable and professional
• Perform other duties as assigned by supervisor/manager

• Minimum of 3+ years’ experience in a similar role
• Must have Open Table and MICROS experience
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
• Problem‑solving skills and the ability to resolve conflict on anticipated or current matters
• Detail‑oriented, articulate, and able to multi‑task in a high‑volume demanding environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holidays as needed

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8‑10 hours
• Fast paced movements occasionally required to go from one part of the club to others
• Must be able to understand and communicate clearly with guests, members, and coworkers
• Must be able to reach and handle the computer, keyboard, and desktop items
• Occasionally kneel, bend, crouch and climb as required

• Career Development:
  Opportunities to progress domestically or internationally as well as managerially or technically
• Soho Impact:
  Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development:
  An extensive range of internally and externally run courses are available for all employees
• Cookhouse & House Tonic:
  Celebrate our passion for food and drink. Check out our monthly calendars and get involved in trips, training’s and events. Available to all
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
• Team Meal:
  Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge

Mid‑Senior level

Temporary

Design, Art/Creative, and Information Technology

Hospitality