Front Desk Agent

Property Description

Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, offers luxury, style, and unparalleled service. With positions in front desk, housekeeping, food and beverage, spa, and more, the resort provides abundant opportunities for career growth. Our property boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment.

As a member of the team, you will help provide exceptional service to our esteemed guests and be part of a renowned hospitality brand.

Friendly and outgoing individuals with a passion for creating memorable guest experiences are invited to join our team as Front Desk Agents. You will be the welcoming face of our establishment and play a pivotal role in ensuring guests feel valued and cared for from arrival to departure.

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate strong attention to detail and a proactive approach to guest satisfaction

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Davidson Hospitality Group offers a robust benefit program including medical, dental & vision coverage, 24/7 Teledoc service, pet insurance, hotel discounts, tuition reimbursement, paid time off (vacation, sick, bereavement, and holidays), and a 401K match.

EOE AA
- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

Entry level

Full‑time

Other