Front Office | Rooms Inventory Control Agent

Front Office | Rooms Inventory Control Agent

Join to apply for the Front Office | Rooms Inventory Control Agent role at Fontainebleau Miami Beach

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience.

We are looking for a detail-oriented Room Inventory Controller who will be responsible for coordinating the assignment of guest rooms to ensure that all special requests are accommodated and all reservations are assigned to confirmed accommodations.

Examples of duties:

• Track room inventory availability for all accommodation types for day of and all future days.
• Pre-assign arrivals for various types of confirmed accommodations and special requests.
• Generate arrival list and pre-assign various types of confirmed accommodations including special requests and VIP assignments.
• Keep Front Office Manager and other appropriate leaders apprised when inventory controls need adjusting or when other actions to accommodate guest demands are necessary.
• Assist with check-in/check-out of guests, answer phones during high-volume activities, and perform other related guest services activities.

Performance Requirements (Knowledge, skills and abilities):

• Knowledge of hotel Front Office operations.
• Ability to multi-task. Attention to detail.
• Analytical and problem-solving skills.
• Ability to operate basic office equipment (i.e., computer, calculator, and multi-line telephone system).
• Ability to read, write, and understand English.
• Ability to perform basic math skills.
• Ability to communicate effectively and establish and maintain effective working relationships with staff and guests.
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

Education:

• High school education or equivalent.

Experience:

• 1 year experience of Front Desk, Reservations, and/or Rooms Control experience in a fast-paced environment preferred. Experience with Opera PMS system preferred.