On Call Banquet Server

Join to apply for the On Call Banquet Server role at Highgate

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Hourly

The Banquet Server is responsible for the set‑up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Serve guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents; communicate to management if necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clean up banquet space after the function and ensure all equipment and supplies are stored and restocked properly.
• Prepare room according to BEO and the various meal functions.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function served and be able to give accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

• High school diploma or equivalent; experience in a hotel or related field is preferred.
• Flexible and willing to work long hours when required.
• Medium work: exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Handle problems efficiently, including anticipating, preventing, identifying, and solving problems as necessary.
• Show initiative, anticipating guest or operational needs.