LIV | VIP Business Development Host

Overview

Join to apply for the LIV | VIP Business Development Host role at Fontainebleau Miami Beach
. This iconic hotel blends Golden Era glamour with modern luxury, offering a vibrant guest experience. The VIP Business Development Host plays a key role in selling and marketing the nightclub, dayclub, and other services to guests while focusing on developing a clientele list.

• Prospect for and convert new potential guests and repeat guests, interacting with them in other bars, clubs, restaurants, and resort properties outside the hotel’s premises.
• Conduct face-to-face meetings with potential club guests throughout the community to create a clientele list and encourage purchase of tables, entries, and spend at LIV events.
• Generate sales, obtain orders, and secure tables, entries, and spending at LIV.
• Provide information about the nightclub’s offerings, including VIP services, bottle service, and exclusive events through in-person interactions away from the hotel property.
• Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits.
• Build and maintain long-term relationships with prospects and existing customers through in-person interactions.
• Identify and qualify new leads through in-person networking, referrals, and cold outreach conducted in the field.
• Promote and upsell VIP services, packages, and promotions to maximize revenue.
• Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings.
• Monitor VIP guest spending patterns and provide recommendations for personalized offerings and incentives.
• Anticipate and fulfill VIP guests’ needs, ensuring their comfort and satisfaction throughout their visit, including greeting VIP guests upon arrival and providing a warm, personalized welcome.
• Engage in networking activities, attending industry events, and building a personal network of high-profile individuals.
• Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, ensuring accurate and timely arrangements.
• Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits.
• Handle last-minute reservation changes or adjustments with professionalism and efficiency.
• Escort VIP guests to assigned tables or private areas and assist with seating arrangements.
• Consistently spend substantial time—at least multiple hours a day, multiple times per week—off of the hotel premises, conducting off-site sales and order generation work.

• High School diploma or equivalent required.
• Two (2) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry.
• Strong understanding of the nightclub industry, market dynamics, and customer preferences.
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Must be at least 21 years of age.

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.

• Excellent communication and interpersonal skills.
• Demonstrated ability to maintain consistent, high-quality service levels.
• Basic computer skills, including proficiency in MS Office.
• Ability to maintain confidentiality of sensitive guest and company information.
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Entry level

Full‑time

Design, Art/Creative, and Information Technology;
Hospitality