Luxury Hotel Valet Attendant - St. Regis Bal Harbour

Luxury Hotel Valet Attendant – St. Regis Bal Harbour

Compensation: Hourly base pay of $11 per hour plus $5–$10 per hour in tips.
Work Schedule: AM/PM shifts, schedule may vary.
Benefits: Eligible for accident, critical illness, hospital indemnity, and telemedicine benefits, plus the company 401(k) retirement plan. Seasonal and temporary roles are not eligible for these benefits.

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This includes parking and retrieving guest vehicles promptly and safely, assisting guests with luggage, and providing information and assistance for guest needs.

• Maintain a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; acknowledge and greet guests within five feet with a professional and friendly demeanor; use guest last names during interactions. (
  25%)
• Use salutation of the day and welcome guests; practice proper phone etiquette; post up in designated areas when not completing tasks. (
  10%)
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage as needed; opens all vehicle and hotel doors for guests. (
  20%)
• Assists guests with directions, taxis, reservations and other inquiries; provides information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area; delivers messages, items and/or guest amenities as requested; shuttles guests to appropriate places that are approved by the location. (
  10%)
• Explains parking rates and retrieval procedures; issues claim checks after receiving vehicle keys and collects claim checks from all guests before issuing keys; consistently completes and maintains all ticket information; calculates and collects revenue for vehicles when needed. (
  35%)

• Education: High school diploma or general education degree (GED).
• Licensure: Must hold a valid driver’s license for the state where you are applying to work, or within a commutable distance.
• Experience: One (1) month related experience and/or training; or an equivalent combination of education and experience.
• Knowledge: Principles and processes for providing customer and personal services.
• Skills:
  • Ability to read and write standard English language.
  
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  
  • Ability to write simple correspondence.
  
  • Ability to present information effectively in one‑on‑one and small group situations to guests, clients and other employees.
  
  • Basic arithmetic skills with AM/PM time, 10’s and 100’s, and U.S. currency.
  
  • Understanding of 24‑hour and military time systems.
  
  • Ability to understand rates applicable to time passed.
  
  • Ability to operate a manual transmission is highly desirable.
  
  • Perform parallel parking.

Regularly required to talk or hear; frequently sit or stand for extended periods; may be required to run, walk, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly. Majority of work performed outdoors, subject to extreme heat and cold weather.

Travel up to 5% may be required.