Director, Pool Operations

Join to apply for the Director, Pool Operations role at Loews Hotels & Co

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

• Direct multiple areas of pool, beach, and recreation; oversee all F&B Area Managers, Assistant F&B Area Managers, and Supervisors.
• Oversee employees and operations to ensure organization, cleanliness, proper maintenance and supplies.
• Forecast and budget for the department; adhere to budget and conduct overtime analysis.
• Provide floor coverage as needed.
• Represent the department in meetings and other events.
• Coordinate with various hotel department heads, maintaining adequate floor coverage within outlets and recreation areas and delegating administrative responsibilities when necessary.
• Organize departments through checklists, seating charts, pars and centralize information and supplies.
• Staff F&B outlets and recreation department per executive management needs.
• Plan 30/60/90 day forecast, yearly budget and employee needs.
• Promote within and outside the hotel to generate sales.
• Control product quality, service quality, general maintenance, payroll, and costs to increase profit, customer satisfaction and uniform standards.
• Evaluate reports supplied by supervisors and submit written observations.
• Direct staff toward the goals of Loews Hotels as defined by management.
• Ensure proper handling of guest checks and payment transactions.
• Intercede and/or fill in for employees when needed.
• Train or supervise training of all department employees.

• Encourage a positive attitude among employees and ensure courteous treatment of guests, employees, and management.
• Notify immediate supervisor promptly and fully of all significant problems or unusual matters.
• Be polite, friendly, and helpful to guests, management and fellow employees.
• Attend all appropriate hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work area.
• Execute emergency procedures in accordance with hotel standards.
• Comply with safety regulations and procedures.
• Comply with hotel policies and rules.
• Recycle whenever possible.
• Remain current with hotel information and changes.
• Comply with hotel uniform and grooming standards.
• Perform other duties as assigned.

• Experience in and ability to train and motivate staff.
• Ability to work under pressure and multitask.
• Sound business decision-making ability.
• High standards of service.
• Fluency in English (read, speak and write).
• Excellent communication and customer service orientation.
• Flexibility to work any shift, including weekends and holidays.
• Ability to obtain a Food Handler’s Card.

High School Diploma

5–7 years of F&B management, preferably in a pool operation.

Food Handler certification

Director

Full‑time

Management and Manufacturing

Hospitality

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